The caller from Phoenix, AZ wanted to know if we can provide her the transcript of an Oprah Winfrey Show, featured in early 2010, quite a number of callers want to know if transcripts of soap operas are available off the shelf. We do not have readily available transcripts of any radio or television programs, they are made-to-order. Read More
Many of our clients solicit verbatim transcripts, which are hearing impaired centric, meaning these transcripts are a little different from the standard transcripts that we process. The deaf/hard-of-hearing communities face difficulties comprehending a wide variety of audio/video features on the web. The standard transcript is not 100% verbatim, for instance, sound of glass breaking or other background noises such as cooing sounds of doves or pigeons are not included into the transcripts. Read More
If you have scheduled an interview and are in need of transcription services, we can assign a team of transcribers specifically for the interview project, you just need to call our customer support on 1-877-323-4707 and let us know the time and the date in advance, and the transcribers will be made available at your disposal for documenting the interview. Read More
Our customer care assists callers from varied professions that are in need of transcription services, we receive calls from businesses that need the voice to text services for publicity or just plain documentations. We have been offering our services to a publishing company based in Illinois that specializes in education research and they require the transcripts for editing.
There are some companies based in New York th/at need transcription services for internal administration, these companies need our services on a regular basis. The transcripts solicited by them may be for circulars or staff meetings that are recorded and documented for record-keeping.
We have a large client base consisting of University Students that need transcription services for dissertations and academic research. There are multimedia companies based in California, which require transcripts of television programs. The end use of the transcripts is for adding captions to the television programs.
Many captioning companies need transcripts in customized formats, for it to be compatible with the captioning software that is used for adding captions to the television programs. We recently completed an assignment sent by an author who was writing a book, he would dictate into a digital recorder and upload the audio recording on to our websites FTP server.
We have competed more than 10 years as transcription service providers and we are proud to say that that the level of customer satisfaction that we have been able to achieve is 99.9%. Our service motto is what Henry Ford said, “Coming together is a beginning. Keeping together is progress. Working together is success.”
These are requirements from different captioning companies, each wanting to know if we process transcripts, which are compatible with different Computer Prompting and Captioning software. Let it be known that we strictly follow transcription guidelines sent by the clients. The transcripts that are meant for adding captions or sub-titles may have different number of characters per line or the number of lines required per caption may be different.
The time stamping specifications may also differ from client to client, the start & end time in some transcripts would be every 32 characters and other clients would want the time stamp after every 72 characters. We constantly endeavor to follow guidelines sent by clients, and no transcripts are difficult for us to process, after all we are in the business for more than 10 years.
As a standard practice, we delete expletives in the transcripts marking the parts in the transcript with [expletives deleted]. But a client from Los Angeles insisted that we include the “foul language” in the transcript, the client explained that the audio recording he was sending us was of a ‘soap opera’, and the transcripts will be used for embedding captions into the television program.
When clients send us recordings of one-to-one interviews or heated panel discussions, we observe the standard guidelines of deleting the expletives unless the client does not want them to be deleted.
We receive queries from production controllers of radio & television companies asking us if we document screenplays for film and television programs, and if we do, what are the format and style that we follow? The structure of the format consists of one page being utilized for a minute of screen time. The ‘shooting script’ will have every scene numbered which are included alongside the scene headers, with a technical direction allocated.Read More
We have a team of over 100 transcribers and there was no need for us to use voice-recognition, the caller appeared to be very pleased with our reply and related his experience using voice recognition, he tried using it for an audio recording of a focus group in which multiple speakers were participants, the length of the audio recording was 187 minutes. Read More
We constantly receive this query from our clients wanting to know if we can do it, our obvious answer is ‘yes we can’. Our clients will be delighted to know about new developments taking shape on the web, especially ones that are related to audio/video clippings that feature on “You Tube” “MySpace” “MegaVideo”. You can now download the clippings, save them on your system and convert them to a different format. Read More
There was a time when we never needed an oadvance to get started on the transcription assignments sent to us, but when things started getting out of hand, we were left with a large account receivable list. Read More
One of our client had a query about when does the turn-around-time start, an important question which is relevant to the other first-time customers that wish to solicit audio transcription services.
“Does the company start the transcription process, after receiving an upfront payment from the client or as soon as the audio is uploaded?”
The transcription process starts as soon as an upfront payment is made by the client and the turn-around-time starts after we receive the payment, however this applies to the first-time customers. But for our regular clients the transcription process starts soon after the audio is uploaded.
Many customers soliciting transcripts of audio/video Podcasts often want to know, why minimum charges of $50 is applied to their podcast that is of 10 or 15 minute duration, the simple explanation that we offer is that the transcribers hired by us are guaranteed a minimum wage of eight hours on a day-to-day basis. Read More
Turn-around-times do get extended when special characters or time-codes are inserted into the transcripts, a customer based in Encinitas - California sent us a two hour video recording, and wanted us to insert time codes and add special characters to the transcripts >> Read More
This post is for many of our clients that are curious to know on why we charge the rates that we do, some of the points we have mentioned here is for the benefit of our clients that solicit transcription services from us. This document is intended to enhance the knowledge and curiosity of clients on various factors related to costs on our services >> Read More
When assignments for voice to text are sent to us, the requests from clients is for not including any background noise in the transcript, but there are some exceptions, for example a client from Milwaukee sent us an unusual request for including background noise in the transcripts. >> Read More
There are times when we fail to deliver transcripts at a turn-around-time that we promise, some of the reasons attributed to the delay are because of technical reasons. The audio file sent to us may have background noise or the speaker may have an unusual accent, the transcribers under these circumstances take a longer than usual time for documenting it. Read More
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